Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
If you notice an issue on the products or anything else on the order, please send a message in the contact section on our website.
The return address is
Ken McDonald Collection
11201 Ed Brown Rd, Unit A
Charlotte, North Carolina 28273
When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If the above address isn't used as the return address, you would become liable for any returned shipments you receive.
ORDERING THE WRONG SIZE- Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order. Thank you for understanding.
WRONG ADDRESS-If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).